Your Peace of Mind is Our Priority
Our collaboration doesn't end at launch. We provide comprehensive, multi-level support to ensure the stable operation of your project and help you grow.
Our Support Services
Technical Support
Our engineers are on guard 24/7 to ensure your platform runs smoothly and securely.
- 24/7 server monitoring & incident response.
- Regular security updates and patches.
- Assistance with platform configuration.
Account Management
Your personal manager is your guide to the world of PulseGaming, ready to assist with business-related inquiries.
- Consultations on setting up bonuses and promotions.
- Assistance in adding new games and providers.
- Analysis of key metrics and growth recommendations.
Player Support (Optional)
Delegate player communication to our professional team and focus on strategic tasks.
- Multilingual support in live chat and email.
- Handling player inquiries about payments and gameplay.
- Proactive player retention activities.
Service Level Agreement
We formalize our commitments. Every request is registered and processed according to a clear and transparent SLA, ensuring you always know when to expect a solution.
Critical Incident
Platform is unavailable, major payment issues.
High Priority
Incorrect game operation, issues with bonuses.
Standard Request
General questions, consultation on settings.
How to Reach Us
Ticket System
The primary channel for all technical requests. Ensures no query is lost and allows tracking of resolution progress.
Dedicated Chat
For urgent operational matters and quick consultations with your personal manager. We use Telegram or Slack.
For general inquiries, document exchange, and official correspondence.