.support-hero {
    padding: 140px 0;
    text-align: center;
    background:
        radial-gradient(circle at 10% 10%, rgba(0, 163, 255, 0.1), transparent 40%),
        radial-gradient(circle at 90% 90%, rgba(127, 0, 255, 0.08), transparent 40%);
}
.support-hero .section-title {
    font-size: clamp(3rem, 6vw, 4.5rem);
}
.support-hero .section-tagline {
    font-size: 1.25rem;
    max-width: 800px;
}

.support-tiers-grid {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(320px, 1fr));
    gap: 2rem;
    margin-top: 3rem;
}
.support-tier-card {
    background-color: var(--bg-card);
    border: 1px solid var(--border-color);
    border-radius: 1.5rem;
    padding: 2.5rem;
}
.support-tier-icon {
    font-size: 3rem;
    color: var(--accent-color);
    margin-bottom: 1.5rem;
    text-align: center;
}
.support-tier-card h3 {
    font-size: 1.75rem;
    margin-bottom: 1rem;
    color: var(--text-color);
    text-align: center;
}
.support-tier-card p {
    margin-bottom: 1.5rem;
}
.support-tier-card ul {
    list-style: none;
    padding: 0;
}
.support-tier-card ul li {
    position: relative;
    padding-left: 25px;
    margin-bottom: 0.75rem;
}
.support-tier-card ul li::before {
    content: '\ea61';
    font-family: 'boxicons' !important;
    position: absolute;
    left: 0;
    top: 2px;
    color: var(--accent-color);
    font-size: 1.2rem;
}

.sla-section {
    background-color: var(--bg-card);
}
.sla-content {
    display: grid;
    grid-template-columns: 1fr 1.2fr;
    align-items: center;
    gap: 4rem;
}
.sla-text .section-subtitle {
    text-align: left;
}
.sla-text .section-title {
    text-align: left;
    margin-bottom: 1.5rem;
}
.sla-text p {
    font-size: 1.1rem;
}
.sla-levels {
    display: flex;
    flex-direction: column;
    gap: 1rem;
}
.sla-level {
    background: var(--bg-color);
    border: 1px solid var(--border-color);
    border-left-width: 4px;
    border-radius: 0.75rem;
    padding: 1.5rem;
}
.sla-level.critical { border-left-color: #ff4d4d; }
.sla-level.high { border-left-color: #ffc107; }
.sla-level.standard { border-left-color: #00a3ff; }

.sla-level-header {
    display: flex;
    align-items: center;
    gap: 0.75rem;
    margin-bottom: 0.5rem;
}
.sla-level-header i {
    font-size: 1.5rem;
}
.sla-level.critical i { color: #ff4d4d; }
.sla-level.high i { color: #ffc107; }
.sla-level.standard i { color: #00a3ff; }

.sla-level-header h4 {
    font-size: 1.1rem;
    color: var(--text-color);
}
.sla-level p {
    font-size: 0.9rem;
    margin: 0 0 1rem 0;
}
.sla-time {
    font-family: var(--font-primary);
    font-size: 1.1rem;
    font-weight: 700;
    color: var(--text-color);
}

.channels-grid {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(300px, 1fr));
    gap: 2rem;
    margin-top: 3rem;
}
.channel-card {
    text-align: center;
}
.channel-card i {
    font-size: 4rem;
    color: var(--text-color-muted);
    transition: all 0.3s ease;
}
.channel-card:hover i {
    color: var(--accent-color);
    transform: scale(1.1);
}
.channel-card h3 {
    margin: 1rem 0;
}

@media (max-width: 992px) {
    .sla-content {
        grid-template-columns: 1fr;
    }
    .sla-text .section-title, .sla-text .section-subtitle {
        text-align: center;
    }
}